You may scroll through this online brochure to view
the seminar outline or choose one of the following links to advance
you immediately to the appropriate information.
Encompassing the Following Topics
Goal - Zero Maintenance
Accidents/Incidents
Importance of Effective
Communications
Significance of Maintenance
Technician
Safety is Everybody's
Responsibility
Impact of Organizational Changes
Safety Impact of Maintenance Errors
Managing Maintenance Error
Analysis Methods
Investigation Teams
Building a Human Factors Program
Key Elements of Training Programs
SEMINAR FACULTY
Our Dynamic Faculty of
Internationally Recognized Experts are as follows:
|
GEORGE
E. DEACON, CAE USA
Manager, International
Flight Training Center
|
|
Mr. Deacon has
over 22 years aviation / human factors experience that includes
military and commercial operations as a Maintenance Technician,
Search and Rescue Aircrewman, Fixed-wing and Rotary-wing Pilot,
Crew Resource Management Facilitator, and Mishap Investigator.
George is type rated in the Lockheed HC-130H
(L382) and is a designated simulator instructor and flight
examiner. He has amassed over 4,300 flight hours that
includes experience in the King Air, HC-130H, C-130J, and the
HH-60J Helicopter
He recently
developed and implemented the Crew Resource Management program for
the U.S. Air Force C-130J aircraft.
Performs Human Factors analysis for aircraft mishaps for several
foreign Air Forces.
Is a CRM Development Team Leader / Facilitator: Develops
curriculum for pilot and flight crew. Facilitates CRM /
Human Factors programs to mitigate human error potential.
Mr. Deacon has developed and conducted
numerous training courses in Aviation Maintenance, Crew Resource
Management, Human Factors, and Fatigue Countermeasures for
military / government organizations, and commercial operators from
more than 13 nations. |
|
GORDON DUPONT, System Safety Services
CEO (Human Factors Specialist)
|
|
Mr. Dupont has over 44 years of experience
as a licensed aircraft maintenance engineer and a commercial pilot
in Australia, Canada and the United States.
During his career as an aircraft technician
he held signing authority for aircraft, ranging from Super Cubs to
the Boeing 747.
He has held the position of Chief Engineer for a
corporate turbine aircraft company.
For six years he was an Instructor and
Principal of an aviation training school for aircraft maintenance.
Was an accident investigator for six years
with the Transportation Safety Board of Canada.
At Transport
Canada he worked as a Special Projects Coordinator for six years,
developing and delivering Human Factors training for maintenance
personnel.
He is a founding member and the first
president of the Pacific Aircraft Maintenance Engineer’s
Association.
He is a
founding member of the Maintenance and Ramp Safety Society (MARSS).
He has spoken at many seminars in the
area of Human Factors and Maintenance in Australia, Canada,
China, Hungary,
Portugal, Singapore, Sweden, U.K. and the United States. |
REGISTRATION CHECK-IN
- (8:30 a.m. - 9:00 a.m.)
COURSE OUTLINE - FIRST DAY
(9:00 a.m. - 5:00 p.m.)
1. SEMINAR/WORKSHOP ORIENTATION
2. INTRODUCTION TO HUMAN FACTORS
Early Studies in the World War II era
Post World War II Work by
Professional Groups
Growth Beyond Flight Operations
Issues
Focus on Maintenance Related Events
in 1980's
Summary of Regulatory, Manufacturer,
and Operator Human
Factors
Activities
3. HUMAN ERROR - TRUE LIFE EVENTS
Recent Maintenance Error Event
Discussion of Technical Contributing
Factors Discussion
of Maintenance Team Performance -
Focusing on Workgroup Communication, Personnel Interaction,
and Organizational Environment Shaping Team Performance
Introduction to Types of
Interventions to Reduce Human Error - Focusing On:
Error Capturing
Error Reduction Error
Elimination Error
Tolerance
LUNCHEON - COURTESY OF TSC
4. OVERVIEW OF CONTRIBUTING
FACTORS TO HUMAN ERROR
Most common Contributing Factors
Why We Make Mistakes
Help People Understand Themselves
Boeing Study
The Dirty Dozen
Lack of Communication
Complacency Lack of Knowledge
Distraction Lack of Teamwork
Fatigue Lack of Resources
Pressure Lack of Assertiveness
Stress Lack of Awareness
Norms
Magnificent Seven
5. EVENT INVESTIGATION WORKSHOP
(Part 1)
In this and the next workshop
attendees will be presented actual scenarios and will be invited to analyze what went
wrong and how it could have been prevented
6. EVENT INVESTIGATION WORKSHOP
(Part 2)
Continuation of previous workshop
SOCIAL HOUR - COURTESY OF TSC -
SPOUSES WELCOME
COURSE OUTLINE - SECOND DAY
(8:00 a.m. - 3:45 p.m.)
7. BUILDING A HUMAN FACTORS
PROGRAM FOR AIRCRAFT MAINTENANCE
Gaining Support of Labor, Management,
and the Regulatory Authority
Recognition that Error is Manageable
Embracing Human Factors as an Error
Management Tool
Organizational Support
Internal Resources
External Resources
Assembling the Program Building
Blocks
Maintenance Resource Management
Training Human Factors
Investigation, Analysis, and
Prevention Process A Supportive
Disciplinary System
Care and Feeding
the System
8. SECOND WORKSHOP SESSION
One of six workshop topics will be
run
9. KEY ELEMENTS OF HUMAN FACTORS
TRAINING PROGRAMS
Program Development, Administration,
and Communications
Selection of Steering Committee
and
Objectives
Determining Focus Population and
Educational Plan Implementation and Program Evolution
Maintenance Mishap Analysis
Methods and Approach
Error Management Human
Reliability Program
Measuring the Program Effectiveness
What Can be Measured
Program
Communication and Feedback
LUNCHEON - COURTESY OF TSC
10. WHAT IT TAKES TO BECOME A TEAM
Help People Understand Themselves
Emotional / Rational Mind
Behavioral Analysis
How Our Character Effects Our
Judgement
How Our Character Effects Our Ability
to Communicate
The Importance of Communication
11. THIRD WORKSHOP SESSION
One of six workshop topics will be
run
COURSE OUTLINE - THIRD DAY
(8:00 a.m. - 3:45 p.m.)
12. WHAT IT TAKES TO MAKE A
HUMAN FACTORS PROGRAM WORK
Perseverance
"The Big Picture"
Maintenance Errors
Putting the Pieces Together
The Training
Ongoing Training
Company Culture
Safety Policy
Human Factors Incident
Investigation
Discipline
Incident Data Analysis
Feedback
13. FOURTH WORKSHOP SESSION
One of six workshop topics will be
run
14. CULTURAL CONSIDERATIONS IN
HUMAN FACTORS
Organizational Dynamics - "Who
Owns It"
Organizational Structure &
Culture
Management Commitment
The Role of Labor Unions
Law and Statutes
LUNCHEON - COURTESY OF TSC
15. AVIATION SAFETY AND THE JUST
CULTURE
The Magnitude of Error
Introduction to Discipline
Objectives for Designing a
Disciplinary Standard
The Basis of a Just Culture
Causes of Error
The Manageability of Error
16. FIFTH WORKSHOP SESSION
One of six workshop topics will be
run
COURSE OUTLINE - FOURTH DAY
(8:00 a.m. - 12:30 p.m.)
17. SUCCESS STORIES
Current Human Factors Programs Within
Air Carriers
U.S. Air Carriers Approach
International Air
Carriers Approach
The Value of Teaming for Success
Lessons Learned
18. SIXTH WORKSHOP SESSION
One of six workshop topics will be
run
19. FORUM/QUERY SESSION
& CONCLUSION
This will be a forum to discuss
what's happening now in the industry and what we can expect to see in the future for
Maintenance Human Factors. New developments in the Human Factors area will be
included.
Closing and Certificate Award
WORKSHOPS
PLANNED
This seminar features six workshop sessions. You
may customize the course to your specific requirements by selecting the most pertinent
workshop topics. A complete set of notes for all workshops is included in the manual. The
following are the topics planned:
- Event Investigation Scenarios
- Event Investigation Process
- Managing Behavior in a Just Culture
- Maintenance Human Error Case Studies
- Shift Work Fatigue Countermeasures
- Team Formation
SEMINAR FEES
We gladly accept  
Fees are payable in U.S. Dollars and include; the
seminar manual noted below, meeting materials, a Certificate at seminar
completion, three luncheons, and break refreshments. Discounts apply for three or more people
registering at the same time. Invoices unpaid beyond 30 days after conclusion of seminar
will be assessed a 1.5% per month finance charge.
Mode of
Payment |
Fee - Per Person |
Per Night Lodging
Excluding Taxes |
1 or 2 |
3 or 4 |
5 + |
Up To
May 20 |
$1,060 |
$1,025 |
$990 |
Single Occupancy
$99.00 |
After
May 20 |
$1,160 |
$1,125 |
$1,090 |
Double Occupancy
$99.00 |
SEMINAR MANUAL
One manual containing approximately
500 pages
forms a complete record of all presentations and workshop sessions given at the seminar.
This may also be purchased separately, payable in advance, in U.S. Dollars, and
will be mailed after the seminar. To purchase this manual click on the Purchase
Manuals link below. The following rates apply:
$225 U.S.A and Canada
$225 Surface Mail to other Destinations
$260 Air Mail to other Destinations
CANCELLATIONS AND SUBSTITUTIONS
Confirmed Reservations may be cancelled without
penalty up to five working days prior to the seminar. Later cancellations will be subject
to a $100 service charge. Substitutions may be made at any time.
HOTEL
ACCOMMODATIONS / PAYMENT
TSC is pleased to arrange accommodations on behalf
of attendees - costs are payable directly to the hotel. Early registration is recommended.
Failure to arrive on the first day will result in loss of your reservation and you may be
charged for one night - so please advise TSC, or the hotel directly, if your arrival date
changes. Hotel contact information is as follows:
Call - (813) 289-8200
Fax - (813) 287-8275
Write - Quorum Hotel,
700 N. Westshore Blvd., Tampa, FL 33609, USA
Internet - http://www.quorumtampa.com
WHO SHOULD
ATTEND
-
Human Factors Engineers
-
Quality Assurance Personnel
-
Safety Management Personnel
-
Accident/Incident Analysts
-
Heavy Maintenance Personnel
-
Line Maintenance Personnel
-
Production Managers
-
Maintenance Planners
-
Military Maintenance Personnel
-
Safety Assessment Personnel
-
Aircraft Technicians
-
Maintenance Program Engineers
-
Methods Engineers
-
Technical Writers
-
Human Factors Consultants
-
Regulatory Personnel
-
Maintenance Analysts
-
Resource Planners
This
page was last edited on 12/05/2006
©1997-2006, Transportation Systems Consulting Corporation. All Rights Reserved. |
